SMS Messaging Privacy Policy

IbnSina LLC, doing business as IbnSina Wellness (“IbnSina Wellness,” “we,” “us,” or “our”), respects your privacy and is committed to protecting your personal information. This Messaging Privacy Policy explains how we collect, use, disclose, and protect information in connection with your participation in the IbnSina Wellness SMS messaging program.

This policy covers our text messaging program specifically. It supplements, and does not replace, our Notice of Privacy Practices, which governs how we handle protected health information under HIPAA, and our Terms of Service.

IbnSina Wellness sends conversational text messages to patients and prospective patients who have given their express consent to receive them. Messages relate to:

• Appointment scheduling, confirmations, and reminders
• Care coordination and follow-up from your provider or care team
• Prescription and shipment status
• Links to intake forms, consent forms, and other documents needed to provide your care
• Payment links, payment reminders, and receipts
• Responses to questions you send us

You may opt in by checking the SMS consent box on our appointment request form at ibnsinawellness.com/appointment-request, by checking the SMS consent box during patient intake, or by giving verbal consent during a scheduling or intake call with our staff, which we record in your patient record along with the date and time.

We do not purchase, rent, or otherwise obtain phone numbers from third parties, and consent given to another business is never transferred to us.

Message frequency varies based on your interaction with us. Message and data rates may apply depending on your mobile carrier and plan. Wireless carriers are not liable for delayed or undelivered messages.

Your consent to receive SMS messages is not a condition of purchasing any goods or services from IbnSina Wellness, and it is not a condition of receiving treatment.

• To stop messages: reply STOP to any message from us. You will receive one confirmation that you have been unsubscribed, after which we will send no further messages unless you opt in again. You may also reply with QUIT, END, CANCEL, UNSUBSCRIBE, or REVOKE.
• To get help: reply HELP to any message from us, or text HELP to +1 (937) 310-7205. You may also email info@ibnsinawellness.com or call +1 (937) 310-7205.

In connection with our messaging program, we may collect:

• Your mobile phone number
• Your consent to receive SMS messages, including the date, time, and method by which it was given
• Your name and basic contact information
• Your email address, if provided
• Your messaging history and interactions with our SMS program
• Information you provide through intake forms, consent forms, or other forms associated with our services
• Information necessary to facilitate payments or provide payment-related links
• Other information you voluntarily provide to us

We collect this information directly from you when you complete an intake, consent, or registration form; request or consent to receive SMS communications; schedule or receive services from us; contact us by phone, text, email, or other means; make or arrange a payment; or interact with our website and digital services. We may also collect certain information automatically when you use our website, in accordance with our applicable privacy practices.

We use the information described above to:

• Send you the SMS messages you have requested or consented to receive
• Send links to intake forms, consent forms, and other documents needed to provide our services
• Send payment links, reminders, receipts, and related communications
• Send appointment communications and reminders
• Respond to your questions and requests
• Provide, administer, and improve our services
• Maintain records of your consent and your opt-out requests
• Operate and maintain our business and communications systems
• Comply with applicable laws and regulations
• Protect our rights, property, and users
• Fulfill other purposes disclosed to you at the time information is collected or with your consent

IbnSina Wellness does not sell, rent, or share your mobile phone number or your SMS consent and opt-in information with any third party or affiliate for their own marketing or promotional purposes.

All of the sharing categories described in the next section exclude text messaging originator opt-in data and consent. This information is not shared with any third parties.

Subject to the exclusion stated above, we may disclose information as reasonably necessary to operate our business and provide our services, including to:

• Third-party service providers that help us with SMS messaging, communications, scheduling, intake and consent forms, payment processing, technology, hosting, and customer support. These providers may use your information only to perform services for us and are contractually prohibited from using it for their own purposes.
• Professional advisors and consultants, such as attorneys and accountants
• Parties involved in a merger, acquisition, reorganization, financing transaction, or sale of assets
• Government authorities or other parties when required by applicable law, regulation, legal process, or administrative order
• Parties as necessary to establish, exercise, or defend legal claims, or to protect our rights, property, or safety
• Other parties with your consent, or as otherwise disclosed to you when your information is collected

Where the information involved is protected health information, we share it only as permitted by HIPAA and as described in our Notice of Privacy Practices. Vendors that handle protected health information on our behalf do so under a business associate agreement.

When you receive a payment link from us, payment information is collected and processed by our designated payment service provider.

We will never request sensitive payment information, such as a full credit card number, bank account credentials, or passwords, by text message. Use only payment links sent through official IbnSina Wellness communications, and contact us at the number above if you have any question about whether a payment request is genuine.

Links we send by SMS may direct you to online intake forms, consent forms, or other documents needed to provide or administer your care. Information submitted through those forms may include health or other sensitive information, and each form carries its own privacy notices and consent disclosures, which you should review before submitting.

Standard text messaging is not a secure channel. Please do not send sensitive health or financial information by replying directly to an SMS message unless we specifically instruct you to do so.

We take reasonable administrative, technical, and organizational measures designed to protect your personal information from unauthorized access, use, alteration, disclosure, or destruction. No method of electronic transmission or storage is completely secure, however, and we cannot guarantee the absolute security of your information.

Our services and our messaging program are intended for individuals 18 years of age and older. We do not knowingly enroll anyone under 18 in our SMS program. If you believe a minor has been enrolled, contact us and we will remove the number.

We may periodically update this Messaging Privacy Policy to reflect changes to our services, practices, or applicable laws and regulations. If we make material changes that have a substantive and adverse impact on your privacy, we will provide appropriate notice on our website before the changes take effect. We encourage you to review this page periodically.

For assistance with the IbnSina Wellness SMS messaging program, text HELP to +1 (937) 310-7205. You may also reach us directly: