Refund Policy
IbnSina Wellness offers physician-supervised weight-management programs. Each program fee covers your clinical care and, if your provider prescribes it, your medication. Your medication is dispensed and shipped by a licensed partner pharmacy.
When you are charged
You pay your program fee at checkout. There are no subscriptions or recurring charges.
If you are not prescribed treatment
If your provider determines that treatment is not clinically appropriate, no prescription is issued. You receive a full refund of your program fee.
Cancelling
You may cancel at any time before your prescription is sent to the pharmacy. If you cancel before your prescription is sent, you receive a full refund.
After your prescription is sent
Once your prescription has been sent to the pharmacy, your program fee is non-refundable. Federal and state pharmacy regulations prohibit the return or exchange of dispensed prescription medication, including unopened products.
Lost or damaged shipments
If your medication arrives damaged or is lost in transit, contact us within 7 days of the expected delivery date. We will work with the pharmacy to replace it at no additional cost.
Refund processing
Approved refunds go back to your original payment method within 5 to 10 business days. Timing may vary by bank.
Questions about a charge
Please contact us before disputing a charge with your bank. Most billing questions are resolved within one business day.
Initiating a chargeback without first contacting IbnSina Wellness may delay resolution and could result in suspension of services.
Phone or WhatsApp: +1 (937) 310-7205
Email: info@ibnsinawellness.com