Refund Policy
Ibnsina provides telemedicine and clinical services. This Refund Policy explains how refunds are handled for services and related fees.
Clinical Services Fees
Fees paid for telemedicine visits, medical evaluations, clinician time, and care coordination are non-refundable once services have been rendered.
This includes:
- Initial consultations
- Follow-up visits
- Medical evaluations
- Care plan development
- Prescription review and processing
Once a licensed clinician has reviewed your information or conducted a visit, the service is considered delivered.
Prescription Medications
Ibnsina does not sell, dispense, or ship medications.
If a prescription is issued:
- Medications are dispensed and shipped by independent, licensed pharmacies
- Medication costs are non-refundable
- Medications cannot be returned or exchanged, including unopened or unused products
This is due to federal and state pharmacy regulations governing prescription medications.
Any questions regarding medication charges must be directed to the dispensing pharmacy.
Eligibility-Based Refunds (Limited Circumstances)
A refund may be issued in the following limited scenario:
- If you are determined not clinically eligible for treatment before a medical evaluation or prescription processing begins
In such cases:
- Only unused service fees may be refunded
- Administrative or intake fees may be non-refundable
Refund eligibility is determined on a case-by-case basis.
Subscription & Program Fees
If you enroll in a subscription or recurring program:
- Charges apply at the start of each billing cycle
- You may cancel future billing at any time prior to the next billing date
- Past charges are non-refundable
Cancellation prevents future charges but does not retroactively refund completed services.
Chargebacks & Payment Disputes
Initiating a chargeback without first contacting Ibnsina support may delay resolution and could result in suspension of services.
We encourage patients to contact us directly to resolve billing concerns.
Refund Processing
If a refund is approved:
- Refunds are issued to the original payment method
- Processing time typically takes 5–10 business days
- Timing may vary based on your financial institution
Contact Information
For billing or refund questions, please contact Ibnsina support using the contact information provided on our website.