Shipping Policy

If a licensed clinician determines that a prescription medication is medically appropriate, the prescription is sent to a licensed third-party pharmacy selected based on availability, location, and regulatory requirements.

All medications are:

• Dispensed by state-licensed pharmacies
• Shipped directly from the pharmacy to the patient
• Subject to the pharmacy's shipping, handling, and fulfillment policies

Ibnsina does not control pharmacy inventory, carrier selection, or delivery timelines.

Shipping timelines vary depending on:

• Pharmacy processing time
• Prescription verification
• Patient location
• Carrier delays (e.g., weather, holidays)

Typical timelines (not guaranteed):

• Processing: 1–5 business days after prescription approval
• Shipping: 2–7 business days once dispatched by the pharmacy

Tracking information is provided by the dispensing pharmacy when available.

Medications may only be shipped to:

• States where the prescribing clinician is licensed
• Addresses permitted under applicable pharmacy and state regulations

We do not ship internationally.

Some medications require temperature-controlled packaging. Pharmacies may use insulated packaging, cold packs, or expedited shipping when required.

Patients are responsible for:

• Monitoring delivery
• Promptly retrieving packages
• Following storage instructions upon receipt

For issues including:

• Delayed shipments
• Lost packages
• Damaged deliveries

Patients must contact the dispensing pharmacy directly using the contact information provided at checkout or in shipment confirmation emails.

Ibnsina may assist with coordination but is not responsible for carrier delays or pharmacy fulfillment errors.

Patients are responsible for providing accurate and complete shipping information. Incorrect or incomplete addresses may result in delays or failed deliveries.

Due to the nature of prescription medications:

• Medications cannot be returned or exchanged
• This includes unopened or unused products

Non-medication items (if applicable) are subject to the return policy of the vendor supplying the product.

For questions regarding clinical services, please contact Ibnsina support.

For questions regarding medication shipping, delivery status, or packaging, please contact the Ibnsina help desk or email info@ibnsina.com.