Shipping Policy

After your provider approves treatment, your prescription is sent electronically to our partner pharmacy. Before dispensing, the pharmacy verifies the prescription and confirms that your provider is licensed in your state. The pharmacy then ships your medication directly to you.

IbnSina Wellness does not control pharmacy inventory, carrier selection, or delivery timelines.

We ship only within the United States, and only to states where both your provider and the dispensing pharmacy are licensed. See our States We Serve page. We do not ship internationally.

Pharmacy processing takes 1 to 5 business days after your prescription is approved. Shipping takes 2 to 7 business days once your order leaves the pharmacy. You will receive tracking information when it is available. These timelines are estimates and are not guaranteed.

Timelines can vary with pharmacy processing, prescription verification, your location, and carrier delays such as weather or holidays.

GLP-1 medications ship in insulated packaging with cold packs when required. Please bring your package inside promptly and follow the storage instructions included with it.

If your package is delayed, lost, or damaged, contact IbnSina Wellness first. We will coordinate with the pharmacy for you.

Phone or WhatsApp: +1 (937) 310-7205
Email: info@ibnsinawellness.com

Please make sure your shipping address is complete and correct. It must be in your state of residence. Incorrect or incomplete addresses may result in delays or failed deliveries.

Prescription medications cannot be returned or exchanged, including unopened products, under federal and state pharmacy regulations.

Non-medication items (if applicable) are subject to the return policy of the vendor supplying the product.